Frequently Asked Questions
Check out our most frequently asked questions below. More questions? Feel free to email us at email@example.com
Cut the butter into smaller pieces and leave them at room temperature for 1-3 hours or until soft to the touch. The smaller the pieces, the quicker the butter will soften. Be careful not to over soften the butter otherwise the cookies will fall flat after baking. Although, if you prefer flatter cookies you’ll want softer butter.
The egg can also be left at room temperature for an hour (or the same amount as the butter).
No mixer? No problem, slice the butter into smaller pieces and chunks. For best results, we recommend using your hands and massaging the cookie dough just until all of the ingredients are fully integrated and/or cookie dough is formed.
We recommend using unsalted butter and a large sized egg.
Yes, however convection ovens are hotter and cook faster than conventional ovens so we recommend reducing the baking time to 9 minutes as opposed to 12-14 minutes.
Shipping & Returns
All shipping costs and durations are managed by our shipping carrier, Canada Post. We've chosen Canada Post as it's the most economic option for our customers compared to other carriers (FEDEX, UPS, DHL).
Currently Canada Post offers the below shipping options in Vancouver:
- Expedited Parcel (2-8 business days)
- Xpresspost or Post Priority (2-4 business days)
However, shipping costs and times will change and vary depending on your location and the season, so please proceed with our online checkout process to see the most accurate estimates in real time.
If shipping costs are a concern, we do offer FREE local pickup in Vancouver (Fairview) so please select this option at checkout. Alternatively, we offer FREE shipping on all orders over $75 in Canada.
We apologize in advance If you're experiencing a delay on your shipment or if shipment costs are high. Due to the fact that shipping is handled entirely by Canada Post, these factors are completely out of our control.
Due to Food Safe rules and regulations in Canada, we cannot accept returns or exchanges on any of our cookie mixes. However, your experience and satisfaction is important to us! Please email us at firstname.lastname@example.org and we will make it right :).